Grievance redressal
Last updated 23 October 2026 · GetG Technology Private Limited
How to raise a complaint about GoKloze or about a business that contacted you through GoKloze, and the timelines we follow.
1. Grievance officer
GetG Technology Private Limited has appointed a grievance officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Email grievance@gokloze.com with the subject “Grievance”, or write to the Grievance Officer, GetG Technology Private Limited, Plot 4, Sector 44, Minarch Tower, Gurugram, Haryana, India-122003. You can write in English or Hindi.
2. What to include
- Your name and how to reach you.
- The workspace, or the phone number or email that contacted you.
- What happened and when.
- What you would like us to do (for example stop contact, erase data, correct details).
3. Timelines
| Step | Within |
|---|---|
| Acknowledgement | 24 hours |
| Stop contact from the workspace involved, where requested | 24 hours |
| Resolution | 15 days |
4. If a business contacted you
We forward your request to that business (the data fiduciary) and, where appropriate, stop follow-up from its workspace immediately while it is reviewed.
5. Escalation
If you are not satisfied with the resolution, you may approach the Data Protection Board of India, or other authorities as the law allows.
Questions?
Privacy: privacy@gokloze.com · Billing: billing@gokloze.com · Grievances: grievance@gokloze.com
GetG Technology Private Limited, Plot 4, Sector 44, Minarch Tower, Gurugram, Haryana, India-122003